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2-1-1: Get Connected. Get Answers.

United Way 2-1-1 provides easy, simple access to health and human services, gives callers an opportunity to get or give help, and serves as a hub for community information in times of disaster. United Way 2-1-1 has a history of providing a valuable service to all residents of the communities we serve. Since 2007, Brown County United Way’s 2-1-1 contact center has been serving the Wisconsin counties of Brown, Door and Kewaunee.
Every hour of every day, someone in our community is seeking important information – from finding an after-school program to securing adequate care for a child or an aging parent. 2-1-1 is your one-stop connection to the local services you need, from utility assistance, food, housing, child care, after school programs, elder care, crisis intervention and much more. 2-1-1 is always ready to assist you find the help you need.
Search the 2-1-1 Online Database:
2-1-1’s continually updated, comprehensive database of over 1,000 agencies is available for you to search online. Search by location, service category, service term, or agency to find the resources you need

Need help? Looking for resources? Click here to get connected to the 2-1-1 Online Database.

Dial 2-1-1 from anywhere in Wisconsin and you will reach a highly-trained Information & Referral Specialist who will assess your needs and provide referrals to the resources in your community. Everyday, contact specialists help callers find assistance for complex issues such as financial problems, substance abuse and suicide prevention and for simpler issues such as finding volunteer opportunities and donation options. 2-1-1 is available 24 hours a day every day of the year. Assistance is confidential and offered in more than 200 languages and dialects. 2-1-1 can provide information about:

  • Basic Needs Resources: food pantries, shelters, rent assistance
  • Physical and Mental Health Resources: healthcare and crisis intervention, support groups, counseling agencies
  • Employment Supports: job training, transportation assistance, education programs
  • Support for Children, Youth and Families: childcare, after-school programs, Head Start, family resource centers, mentoring, tutoring, protection services
  • Volunteer Opportunities and Donations

And much more…

Why 2-1-1?

Economic and demographic trends in our community have significantly increased the demand for social services. While many local organizations provide a wide range of services, until 2-1-1 there was no central mechanism connecting these organizations to the people who need them.

2-1-1 is an advanced Information and Referral (I&R) service. In addition to offering an efficient and effective means of connecting residents to available resources, 2-1-1 has proven invaluable during times of disaster such as the aftermath following Hurricane Katrina and September 11, 2001.

Brown County United Way’s 2-1-1 contact center is certified by The Alliance of Information and Referral Systems (AIRS). AIRS is the professional association for over 1,200 community Information and Referral (I&R) providers. 2-1-1: Get Connected, Get Answers accredited contact center and website are available to all segments of the Brown, Door and Kewaunee County communities as a free and confidential service.

Sample 2-1-1 Calls:

  • A single mother who is worried about the gas shutoff notice she just received.
  • A mother looking for child care and after school activities.
  • A caller seeking information about local mental health resources.
  • A young woman with a disability inquires about available transportation.
  • A caller seeking information about area food pantries.
  • A caller looking for legal assistance. 
  • A caller seeking free tax preparation assistance.