2-1-1 is the gateway that connects people with community resources and volunteer opportunities in Brown, Door and Kewaunee counties. For the last 11 years, people have called 2-1-1, or more recently have searched for information on the public website. As the 2-1-1 motto says, “One call. One search. One visit. Tons of information.” But now, the motto can add “One text” as the United Way launches a text messaging service in September. By texting their zip code to TXT211 (898211), residents can start a conversation with a trained 2-1-1 Information & Referral specialist, Monday-Friday between the hours of 8 a.m. to 4 p.m. Oftentimes, residents find it difficult to place a call or access the online database. With the inclusion of texting, 2-1-1 is hoping to increase the access and availability of services to those who prefer to communicate through a non-verbal medium while still getting the unique value of 2-1-1 – a response from a live, trained specialist.
With the addition of texting, Brown County 2-1-1 now offers 4 ways to get connected to resources:
- Dial 2-1-1 or (877) 847-2211 to speak with a highly trained Information & Referral specialist who will provide individualized assistance 24 hours a day/7 days a week.
- Text zip code to 898211 Monday-Friday 8 a.m. to 4 p.m. ( Data rates apply. End user privacy is protected with automated opt in/opt out protocols.)
- Search our public website www.get211.org
- Email: email@example.com
About Brown County 2-1-1: 2-1-1 is an easy to remember service available 24/7, 365 days connecting people to resources within the health and human service field serving 3 counties in Wisconsin; Brown, Door and Kewaunee Counties. Specialists provide information, referrals, navigation and advocacy when people are looking for help or to give help in the community. 2-1-1 maintains an up-to-date, comprehensive database of resources and programs available and reports trending needs and gaps identified in our community. The local 2-1-1 database is a collaboration between ADRC of Brown County, Crisis Center of Family Services, HELP of Door County and Brown County United Way.