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2-1-1: Get Connected Get Answers
Inclusion Policy
January 26, 2007
The purpose of this policy is to provide a framework for the Brown County United Way (BCUW) and the Aging & Disability Resource Center of Brown County’s (ADRC) 2-1-1 Database, in order to develop and maintain a workable database that supports the provision of information and referral services for all of Brown County. 2-1-1: Get Connected, Get Answers is a joint venture between the BCUW and the ADRC; the name 2-1-1: Get Connected, Get Answers indicates both organizations.
Information will be collected primarily from service providers within the service coverage area and out-of-area providers who routinely provide services within the service coverage area or offer unique services not available within the area covered.
The following list should not be considered complete; the final decision for inclusion is at the discretion of 2-1-1: Get Connected, Get Answers. Consideration for inclusion will be given to organizations that have existed for at least three months and provide social, health, consumer, educational, environmental, or other services; that can prove they are licensed as required by regulating agencies; that have an independent governing body; and that meet the following criteria:
- Private, nonprofit 501(c)3 organizations that offer free or low cost services to the community at large
- Community groups and organizations that offer unique or specialty services to the community
- Organizations that do not charge a fee or offer a sliding-fee scale negotiable to zero
- Advocacy groups and community coalitions
- Government (local, state, federal) and quasi-public agencies, or organizations that are designated, funded, or contracted by the government to provide specific social, health, or human services
- Hospitals, medical clinics, mental health clinics and other health related clinics
- Crisis lines, hotlines, help-lines, information lines, information and referral lines administered by nonprofit organizations or government entities
- Organizations that provide emergency or disaster services
- Organizations that serve vulnerable populations
- Local, statewide, and nationwide toll-free phone services that can be accessed by callers in Brown County
- Local chapters of national organizations or when not available, the state or national organization (when multiple chapters exist of an organization, one main contact number will be listed)
- Organizations that have volunteer groups who will provide volunteer services to the community
- For-profits providing affordable social, health, or human services not adequately met by other resource listings; or offering free service, scholarships, reduced fees, sliding-fee scale, or that accept Medicare or BadgerCare
- For-profits offering programs that provide unique, specifically targeted services, or services that are otherwise difficult to access
Exclude the following:
- Organizations that deny service on the basis of race, sexual orientation, religious belief, or national origin
- Organizations that violate local, state, or federal laws or regulations
- Organizations that do not or cannot supply proper documentation or evidence of current licensure, registration or certification when such is available or required by law
- Organizations that refuse to sign a Memo of Understanding (MOU)
- Organizations that have been in existence less than three months, unless one of the following criteria is met:
- Are affiliated with a large, well-known national company or organization
- A unique, much-needed service is provided in the community
- Organizations that do not have an established address, phone, and consistently available contact person
- Organizations that serve members only
- Individual religious organizations or places of worship
- Candidates for public office
- Schools and vocational training programs other than those that are public or nonprofit
- For-profits that do not meet the inclusion criteria
- Private practitioners, group practices of mental health providers, medical doctors, osteopaths, podiatrists, dentists, legal/paralegal providers, etc.
- Support groups offered by private therapists or social workers for which there is a fee to pay the leader for his/her time
- Organizations that misrepresent their services in any way
- Organizations that do not update their information on an annual basis
Disclaimer
2-1-1: Get Connected, Get Answers may exclude or remove organizations from its community database for any reason. Inclusion in the database does not imply endorsement, and omission does not indicate disapproval. 2-1-1: Get Connected, Get Answers neither guarantees nor makes representation as to the accuracy or completeness of the information contained in its database. 2-1-1: Get Connected, Get Answers disclaims any and all responsibility and liability that may be asserted or claimed resulting from or arising out of reliance upon the information and procedures presented in the database. 2-1-1: Get Connected, Get Answers does not guarantee the programs included in the database will accept referrals. The database is for informational purposes only and not for advertising. 2-1-1: Get Connected, Get Answers reserves the right to edit information to meet format, guideline, and/or space requirements. Every attempt will be made to list appropriate agencies, organizations, and community groups.
Appeal Process
An organization may appeal an exclusion decision by submitting a written statement to 2-1-1: Get Connected, Get Answers. The written statement should include a justification referencing the inclusion/exclusion policy of 2-1-1: Get Connected, Get Answers, be dated, and include the name, address, telephone number, and the signature of the appealing organization.
The 2-1-1 Brown County Impact Council and/or the ADRC Board of Directors, depending on the populations served by the provider, will review the appeal and make a decision and the appealing organization will be informed of a decision within 30 days.
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