How 2-1-1 Collects Data

At Brown County 2-1-1 we want to provide up-to-date and accurate referrals to our callers. We strongly believe that building and maintaining a database with as many relevant resources as possible is a cornerstone of our service. Our team of Resource Specialists works year round on updating our database of health and human services. Each person is responsible for a defined piece of the database. The team works closely together to maintain consistency in service term indexing, agency inclusion, and writing style.
Our service area includes Brown, Door and Kewaunee counties. If you work for a human service agency within the Brown County 2-1-1 service area and would like to be included in our database, please contact us at  (920) 593-4774 or email
If your agency is interested in being included in our database, please see our database inclusion/exclusion criteria.
How 2-1-1 Collects Data:
Our database is updated every day as we learn about changes. Resource Specialists continually check resources and contacts to verify changes to ensure that our data is as accurate and up-to-date as possible. We encourage you to contact us at 920-593-4774 immediately if you see any information in printed or electronic directories that you believe is inaccurate.
How 2-1-1 Collects Data:
2-1-1 makes a serious commitment to maintaining an accurate database.  We rely on agencies and community partners to let us know when they are getting inappropriate referrals or when they have new programs. We send annual update surveys to each agency in our database, showing them the details we have about their services and sites. Agencies can then review their information, and send us back their corrections or verify that their information is still accurate.
Indexing an Agency’s Services:
2-1-1 uses the Alliance of Information & Referral Systems ( approved Taxonomy of Human Services, a standard indexing system used by human service information and referral systems throughout the United States. This national taxonomy contains thousands of service terms, organized into ten general categories and many subcategories.
Primary vs. Secondary Services
Agencies are indexed for “primary services” only, and not for “secondary services.” Primary services are entry-point services; secondary services are services that a consumer receives once they become agency clients. For example, a substance abuse treatment provider’s primary services may be Outpatient Substance Abuse Detoxification and Substance Abuse Counseling, and a secondary service may be the support groups that clients attend. Another agency may offer Substance Abuse Support Groups as a primary service, because that is the service that is available to the community.